This Privacy Policy explains how Royal Reels Casino collects, uses, stores and shares personal information when you visit our website, create an account, make a payment, play games or contact our support team.
Royal Reels is operated by Digibrite SRL. Our services are restricted to people aged 18 and over. This policy should be read together with our Terms and Conditions and any privacy information displayed during registration, verification or payment processing.
The information we handle depends on how you use our website and which account features are available to you.
Information We Collect
Some personal information is provided directly by you. Other information is created or recorded when you use our services.
Identity and Verification Information
We may collect:
- Your full name.
- Date of birth.
- Residential address.
- Country of residence.
- Identification documents, such as a passport or driving licence.
- Proof of address.
- Information used to confirm your age, identity or payment ownership.
- Photographs or other materials submitted during account verification.
This information may be required to create or maintain an account, complete security checks or process certain transactions.
Contact and Account Information
Account records can include:
- Your email address and mobile number.
- Username and encrypted login credentials.
- Account preferences and communication settings.
- Responsible gaming limits and restriction requests.
- Records of account changes.
- Messages sent to or received from our support team.
- Complaints, enquiries and feedback.
Please keep your details accurate and tell us if information connected to your account changes.
Payment and Transaction Information
When you deposit or request a withdrawal, we may process:
- Payment method and account details.
- Transaction amounts, dates and currencies.
- Deposit and withdrawal history.
- Payment status and transaction references.
- Cryptocurrency wallet information.
- Documents used to establish ownership of a payment method.
- Records connected with payment reviews, chargebacks or disputes.
Specialist payment providers may process financial information on our behalf. This means some payment details can be collected and stored directly by the provider rather than by Royal Reels.
Website and Gaming Activity
Technical and usage information can include:
- IP address and approximate location.
- Browser, operating system and device type.
- Login and session records.
- Pages and website features used.
- Games opened and gaming activity.
- Bonus and promotion activity.
- Error reports and technical logs.
- Interactions with account controls and security features.
This information helps us operate the platform, investigate technical issues and identify unusual or unauthorised activity.
How We Use Personal Information
We use personal information where it is reasonably connected with operating Royal Reels and managing player accounts. Relevant purposes include:
- Registering and administering your account.
- Processing deposits, withdrawals and other transactions.
- Confirming your identity, age and account ownership.
- Providing games and account features.
- Recording gaming, payment and promotional activity.
- Responding to questions, complaints and support requests.
- Applying responsible gaming controls and account restrictions.
- Detecting fraud, collusion, abuse or unauthorised access.
- Protecting our players, systems and business.
- Diagnosing errors and maintaining website performance.
- Analysing how our services are used.
- Communicating security, payment and account notices.
- Sending promotional messages where permitted.
- Managing disputes and enforcing our Terms and Conditions.
- Maintaining appropriate operational and business records.
Where practical, information may be aggregated or de-identified for reporting, testing and service improvement. Data handled in this form is not ordinarily intended to identify an individual player.
If you do not provide information needed for verification, security or payment processing, we may be unable to create an account, provide a requested feature or complete a transaction.
Cookies and Similar Technologies
Our website may use cookies, pixels, local storage and related technologies. These tools help recognise a browser, maintain a session, remember preferences and understand how the platform performs.
Cookies used through Royal Reels can include:
- Essential cookies: support login, navigation, account security and core website functions.
- Preference cookies: remember selected settings and choices.
- Analytics cookies: help measure traffic, identify errors and understand the use of website features.
- Marketing cookies: support campaign measurement and relevant advertising where these technologies are used and permitted.
Browser settings generally allow you to block or delete cookies. Restricting essential technologies can affect login, account preferences and other parts of the website.
Where cookie controls are provided, you can use them to manage non-essential technologies. Your selection may need to be made again when you change browser, device or stored website data.
Sharing Personal Information
We do not treat your account information as public content. Personal information may be disclosed when it is reasonably necessary to deliver our services, process transactions, protect accounts or operate the business.
Recipients can include:
- Payment processors and banking service providers.
- Identity, age and payment-verification providers.
- Hosting, cloud and technical infrastructure suppliers.
- Game and platform software providers.
- Fraud-prevention and security specialists.
- Customer support and communications providers.
- Analytics and website-performance services.
- Professional advisers, insurers and auditors.
Information may also be disclosed when needed to respond to a valid legal request, investigate suspected misconduct, protect a person from harm, defend our rights or enforce an agreement.
If our business, assets or services are reorganised, transferred or sold, relevant information may be shared with advisers and prospective or actual parties to that transaction. Any such handling remains subject to appropriate confidentiality and security considerations.
Service providers are expected to process information for the operational purpose for which it was supplied and in accordance with their arrangements with us. They may also have their own legal obligations and privacy notices.
International Processing
Royal Reels and some of our service providers operate outside Australia. Personal information may therefore be accessed, stored or processed in another country.
International processing can be required for payment services, verification, hosting, fraud prevention, technical support and other functions used to provide the platform. Privacy and data-protection standards in another jurisdiction may differ from those applying in Australia.
Where we use international providers, we seek arrangements that support appropriate confidentiality, security and controlled access. However, no international transfer or storage system can be described as entirely free from risk.
Keeping Your Information Secure
Royal Reels uses reasonable technical, administrative and organisational measures designed to reduce the risk of personal information being lost, misused, altered or accessed without authorisation.
Our platform uses 256-bit SSL encryption to protect information transmitted between supported browsers and our systems. Other measures may include access controls, authentication procedures, security monitoring, staff restrictions and supplier assessments.
No website, device or transmission method can guarantee complete security. You also play an important role in protecting your account:
- Use a unique password.
- Protect access to your registered email and mobile number.
- Never share SMS or email verification codes.
- Sign out when using a shared device.
- Verify the website address before entering account details.
- Report unfamiliar account activity promptly.
We may restrict or suspend account access where activity presents a security concern.
How Long We Keep Information
Personal information is retained for as long as reasonably necessary for the purpose for which it was collected. The relevant period depends on:
- The type and sensitivity of the information.
- The status of your account.
- Payment and verification requirements.
- Fraud prevention and security needs.
- Complaints, investigations or disputes.
- Applicable record-keeping obligations.
- The need to establish or defend a claim.
Closing an account does not always result in the immediate deletion of every associated record. Some information may need to remain in restricted records or backups for an appropriate period.
When information is no longer required, it may be deleted, anonymised or securely disposed of through our normal retention processes.
Your Privacy Choices
Depending on your circumstances and the privacy rules that apply, you may be able to:
- Request access to personal information connected with your account.
- Ask us to correct inaccurate or incomplete details.
- Raise a concern about how information has been handled.
- Object to certain uses of your information.
- Withdraw consent where a particular activity relies on consent.
- Request deletion where continued retention is no longer justified.
- Opt out of promotional communications.
These choices are not absolute. A request can be subject to identity verification, security requirements, legal exceptions or the need to retain information for a legitimate operational purpose.
Promotional messages may include an unsubscribe option. Opting out of marketing does not normally prevent essential account, security, payment or service communications.
A privacy request should explain the action you want us to take and identify the relevant account. Avoid including unnecessary identification documents or sensitive financial information in your first message. We will explain the authorised submission process if additional verification is required.
Information About Minors
Royal Reels is not intended for anyone under 18. Underage users are prohibited from registering or gambling through our website.
We may request age or identity information during registration, verification or an account review. Access can be restricted if the account holder's age cannot be adequately confirmed.
Parents and guardians should prevent minors from using their devices, payment methods or account credentials. If you believe that a person under 18 has provided information to Royal Reels, contact our support team.
External Websites and Providers
Our website may contain links, embedded services or content operated by another organisation. External providers can apply their own privacy policies and data-handling practices.
A link or integration does not mean that we control the external service. Before providing personal information to another organisation, read the privacy information supplied by that provider.
This policy applies to information handled by Royal Reels and does not govern an independently operated website or service.
Changes to This Privacy Policy
We may update this policy when our services, technology, business practices or relevant requirements change. The revised version will be published on our website.
Where appropriate, significant changes may also be communicated through an account notice or another suitable channel. The version displayed on the website is the policy that applies at the time you access it.
Review this page periodically so you understand how your information is handled and which privacy options are available.
Contact Us About Privacy
For a privacy question, correction request, complaint or concern about personal information, email us at support@royalreels-casino.win.
Include your registered email address or username and a clear description of the request. Please do not send your password, verification codes, full payment credentials or unnecessary identity documents.
We may ask for further information to verify your identity before releasing account data or making a privacy-related change. This helps protect your information from unauthorised requests.
Our team will review the enquiry and may seek clarification if its scope is unclear. If you remain dissatisfied after receiving our response, you may be able to raise the matter through an appropriate privacy or consumer-protection channel available in your location.